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Browse Directory>   Business Solutions>  Customer Service>  Help Desk and Call Management
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
Browse Results  1 - 13 of 13
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Numara® FootPrints 8: Service Management that Serves the Business by Numara Software
March 2008 - (Free Research) The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara® Track-It! 8 Overview Webinar by Numara Software
March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

newScale Solutions Overview - newScale FrontOffice Suite™ by newScale (E-mail this company)
The newScale FrontOffice Suite™ provides integrated solutions for an actionable and operational Service Catalog – to define an optimal portfolio of services, forecast service demand, manage IT budgets, control consumption, enable self-service, and streamline request fulfillment. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

North Shore Medical Center Provides Better Support with AMD Processor-based Solutions by VMware, Inc
August 2008 - (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT HelpDesk Solution by Extraview Corporation (E-mail this company)
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company)
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Best Practices for Remote Support and Services by Citrix Online-GotoAssist
July 2008 - (Free Research) After evaluating a number of free and fee-based services, PlumChoice’s team selected the Citrix® GoToAssist Web-based support service.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ExtraView IT HelpDesk by Extraview Corporation.
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Customer Support solution by Extraview Corporation.
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Turn a Limited VPN Connection into Anytime, Anywhere Remote Access by Citrix Online - GotoMyPC
July 2008 - (Free Research) Watch this on-demand Webcast to explore how organizations can increase employee productivity by providing secure remote access via Citrix® GoToMyPC® Corporate. Hear Lisa Phifer, VP Core Competence, discuss how this simple remote…
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

On-Demand Support Software by Parature Inc.
Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers. 
(ASP)GO TO DETAILED REPORT

Enabling Mature Development Processes with Knowledge-Centric Application Lifecycle Management by TechExcel, Inc. (E-mail this company)
February 2007 - (Free Research) Today's distributed teams can easily span multiple time zones and countries. While technically connected, limited bandwidth inhibits their ability to be truly effective during multiple development cycles. This webcast will discuss challenges faced in this environment and how ALM trends and solutions can be implemented to overcome these challenges.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

1 - 13 of 13

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